Frequently asked questions

Click Open account, enter your email and create a password. Then turn on two-step verification in your authenticator app. That's it: your DU wallet is created and your account is ready to use.

Fees will be published at to be published. Before you confirm any operation, the exact amount you will be charged is shown on screen.

We serve clients in to be published. Some services, such as the card and currency deposits, depend on your country.

Your limits grow as you verify your account. A new account starts with lower limits; once your identity is approved they increase, and enhanced verification unlocks higher amounts. If you like, you can set your own lower limits under Protection.

It depends on the currency. In Brazilian reais, by Pix or boleto. In euros, by SEPA transfer. In US dollars, by ACH transfer. You can also buy crypto by card or bank transfer in several currencies. The methods available to your account depend on your country and verification.

In the reais area, choose Deposit, enter the amount and pay the Pix QR code (or Pix copy-and-paste) in your bank's app. The balance appears as soon as the payment is confirmed.

Yes. To pay, paste the boleto number and confirm with your reais balance. To get paid, issue a boleto from your account. If the bank recalculates the amount of an overdue boleto, the payment is declined and the money returns to your account.

In reais, by Pix or TED. In euros, by SEPA, including instant transfers. In US dollars, by ACH to accounts in the United States. Before you confirm, you see the amount, the fee and the destination.

To deposit, your account shows the bank details and a reference: transfer the exact amount from your bank, with the reference in the description. To send, enter the recipient's IBAN. Before each transfer, we check their name with the receiving bank.

You receive and send dollars by ACH, the US bank transfer network. To deposit, your account shows the routing number, account number and a mandatory reference. An ACH transfer usually arrives within 1 business day.

Yes, by card or bank transfer, in reais, dollars, euros or pounds. A partner provider processes the payment, and the crypto goes straight to your DU wallet.

So you can recognise it at a glance. Every DUbank wallet gets a unique address starting with DU, and it works like any other address on the same network.

Your wallet key is generated by DUbank in an isolated environment and delivered, encrypted, only to you. Once delivered, our copy is deleted. Transactions are signed by your own device.

You can restore your wallet with your recovery phrase, or with the encrypted backup and its password. Without the phrase and the backup password, nobody can recover the funds, not even DUbank.

It means DUbank was built to connect several blockchain networks in the same account. Each new network is added only after it passes our validation. Before sending or receiving, always check the network shown on screen.

No. Use only the network shown on the Receive screen of your account: assets sent over another network may be lost. The Receive screen always shows the networks your account accepts.

Once your identity is verified, create the card in your dashboard. It is issued by a licensed partner.

With USDC from your DU wallet. The converted amount and the fees are shown before you confirm.

With the partner issuer. DUbank keeps only the last four digits; the full number and CVV are displayed by the issuer's secure component.

Yes, for receiving crypto. You can create payment links and QR charges, connect your store through the API with signed notifications (webhooks) and add a payment button to your website. You can even receive USDC when the customer pays with another token. The documentation is under Developers.

Yes. Build the invoice with the customer, items and due date, and your customer gets a link to pay with their wallet, by QR code or on their phone. Invoices can repeat on the same schedule. An invoice is a payment request and does not replace a tax invoice.

The terminal accepts contactless cards, QR codes and crypto at the counter, and sales land in the same account. At the counter, you can also take payments with a QR charge that goes straight to the account's wallet.

It is the DUbank ecosystem token, used for discounts, rewards and perks. The network, the standard and the official contract address are on the token page.

Through the swap feature in your dashboard or at to be published. Always check the official contract address on the token page.

It is the gradual release of tokens over time, following a schedule. Until the release date, the tokens remain locked.

In the vesting dashboard, when there is a released balance, the Claim button becomes available. The transaction is signed on your device.

Verification is required for the virtual card, for buying crypto with currency and for higher limits. It also helps us prevent fraud and protect your account.

No. Verification is handled by Didit; we keep only the verification status and its identifier.

Share your personal link. Once the person opens an account and their identity is approved, you receive the reward.

After the referred person's identity is approved. Self-referrals and duplicate sign-ups do not earn rewards.